Orders/Refund Policy/Safety Information/Contact Details

This website is operated by  Bianco Candle Studio.

Turnaround time is  can be up to 5 working days, due to the custom nature of products. In most cases it is much sooner.  

Bianco Candle Studio,  sending orders  via Royal Mail 1st and 2th  class service.    

Wax Melt Safety: Remove packaging before use. Always burn within sight. Place burner on a non-flammable surface. Keep away from children and pets. Never add water to wax. Keep wax pool over 1cm deep. Use an unscented tea light beneath wax bowl. Trim wick and do not allow flame to touch underside of melting bowl. Only use in electric warmers designed for wax products. Do not heat on a stove or other appliances.

  Safety Data Sheets for all fragrances  what we use can be provided on request. All products are CLP labelled and comply with current EU laws.  

 Refund Policy

You may return any item to us within 7 days of receiving your order. The returned items must be unused and in their original packaging. You should contact us immediately by phone or email and provide us with your original order number (which is listed at the top of your order confirmation email). We will then send you a return authorisation number. Once you receive the authorisation number, please promptly repackage your items securely and post them back to us using a Royal Mail service. Returns will not be accepted without a return authorisation number. When we receive your returned items we will reimburse the original purchase price including original postage costs.  Bianco Candle Studio, will not pay any postage cost , postage  or handling costs incurred by the customer in the course of returning items under these circumstances. All cancelled or returned orders are subject to a 10% restocking and transaction fee.  

Any question about the products or order please don't hesitate , feel free contact wit me.

Contact Information

Bianco Candle Studio,

7 Coolnagard Heights ,Omagh

co.Tyrone, BT781AT Northern Ireland

[email protected]